Ana Bratkovic holds a Master of Arts in Language and Literacy and has worked in the education industry since 1994. She has enjoyed a range of diverse and interesting roles in ELICOS, High School and adult migrant teaching, quality assurance & monitoring services, and event management.  Since joining NEAS in 2002, Ana has applied her experience and passion for quality education to the many roles she has enjoyed which have included Quality Assurance Assessor, Conference Convenor, ATB Manager and now General Manager.  Prior to teaching, Ana worked for the Australian Bureau of Statistics in Canberra as a Graduate Economist.